Refund Policy

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Effective Date: 28th August 2023

At Avza Move Pvt Ltd, we strive to provide you with the best relocation and transportation services tailored to your needs. We understand that sometimes plans change, and you may need to cancel your booking. To ensure transparency and fairness, we have established this Refund Policy to guide you through the process.

Cancellation and Refund Criteria

Full Refund: We offer a full refund for any booking cancellations made at least 48 hours prior to the scheduled packing date.

Partial Refund: If you need to cancel your booking more than 24 hours but less than 48 hours before the scheduled packing date, you will be eligible for a partial refund. This refund will cover the cost of transportation and manpower for the job, with a deduction of 50% of the total booking amount.

How to Request a Refund

To request a refund, please follow these steps:

  • Contact Us: Send an email to our customer support team at [email protected] with your booking details and the reason for cancellation.
  • Provide Documentation: Depending on the circumstances of your cancellation, we may request supporting documentation, such as proof of payment and identification.
  • Refund Processing: Once we receive your refund request, we will review it and process the refund within 7 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Exceptions

Please be aware of the following exceptions to our refund policy:

If the cancellation is made less than 24 hours before the scheduled packing date, no refund will be issued.
If the cancellation is due to unforeseen circumstances, such as extreme weather conditions or natural disasters, we will evaluate each case individually, and refunds will be at our discretion.

Contact Us

If you have any questions or concerns regarding our refund policy, please feel free to contact us at [email protected]. Our dedicated customer support team is here to assist you and ensure your experience with Avza Move Pvt Ltd is as smooth as possible.

Avza Move Pvt Ltd reserves the right to amend this Refund Policy at any time. Any changes to this policy will be communicated on our website and through other appropriate channels.